Refund Policy
VPlaceU HR Consultancies — terms governing refunds for candidate placement and sourcing services.
Quick summary
- Refunds require a genuine, documented reason — not issued automatically.
- Agent-based transactions get candidate replacement, not a monetary refund.
- No refund if the candidate misses the interview or declines/skips the offer.
- Requests must be submitted in writing and are processed within 15 working days.
- Approved refunds return 60% of the payment made.
- 1
No Refunds Without Genuine Reason
Refunds will only be processed in cases where a valid and verified reason is provided.
- 2
No Refunds to Agents
For agent-based transactions, only candidate replacement will be provided — no monetary refund.
- 3
No Refund if Candidate Fails to Attend Interview
If the interview is scheduled and the candidate does not attend, no refund will be issued.
- 4
No Refund if Candidate Declines Offer Letter or Fails to Join
If an offer letter is issued and the candidate refuses or does not join, no refund will be issued.
- 5
Refunds Only with Valid Reason
All refund requests must be supported by proper documentation and approval.
- 6
Refund Request Submission
A formal refund claim must be submitted in writing to initiate the process.
- 7
Refund Processing Time
Approved refunds will be processed within 15 working days from the date of approval.
- 8
Partial Refund Policy
Upon approval, only 60% of the payment will be refunded.
For refund requests, submit a written claim to hr@vplaceu.com.